What is the warranty period of my product?
Items purchased exclusively are guaranteed against manufacturing defects for a period of 2 years from the date of purchase, unless otherwise stated. Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. You can find out more detail on our guarantee page.
How do I make a claim on a faulty product?
If you have identified a manufacturing defect with your product, you can contact our Customer Care Team who will be happy to assist you.
Please note we will require your Joseph Joseph order number to process your claim. More information can be found on our guarantee page.
If my claim is valid, what are my options?
In the first instance we would offer you a replacement. If this is not possible, we will refund you or provide you with store credit to shop directly on our website. We do our very best to match your replacement with your original purchase however this isn’t always possible. If the product we are replacing is out of stock or discontinued, we will offer you a replacement of a very similar alternative.
I did not buy my product from us but there is a problem with it, what should I do?
Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. Please contact our Customer Care Team with a photo of your product along with your proof of purchase. We cannot assist with any claims without a proof of purchase.
I received my product as a gift but there is a problem with it, what should I do?
As with all of our claims, we do require a proof of purchase in order to assist. Once you have this, please contact out Customer Care Team with this information, along with a photo of your product in question.
Do you sell a spare part for my faulty product?
We offer a number of spare parts on our site which you can purchase. You can find them on our spares page.
Please note that the only spares which we currently offer are on this page. Not all of our products are designed to have spare parts, therefore if the part you are after is not listed on this page, we do not offer them to either purchase or replace as part of your guarantee.