Can I change or amend my order once it has been placed?
Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders once they have been placed. We try to have a very fast processing procedure to fulfil our delivery times. We therefore ask you to take the time to read and check your order at each stage of the order process to ensure the correct details are entered before placing your order.
When will I receive my order confirmation email?
You should receive your order confirmation email from us as soon as you have placed an order. For all our registered account users, the order will also appear in your Account page. Our order confirmation emails may also appear in your junk or spam folders in your mail account, therefore we would suggest you check here too. If you have not received an order confirmation from us, please contact our Consumer Care Team who will be happy to help.
Do you take international orders?
Yes, we deliver orders to the UK, EU, USA and Australia.
For more information regarding the destinations we ship to, as well as delivery times and charges, please see our delivery page.
Can I add an item after I have placed my order?
Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders once they have been placed. We try to have a very fast processing procedure to fulfill our delivery times. If you do wish to order an additional item, we advise you to place a new order online.
How Do I Find My Order Number?
Your order number will be located in your original confirmation email sent to you at the time you place your order. This number can be found in both the subject line and the body of the email. If you have created an account with us, you can also find your order number through logging into your account and clicking into ‘Orders’.